Big Data CX World Show Australia 2016

In today’s connected world, consumers are becoming increasingly sophisticated and have high expectations of the retail experience. Building personalised customer experience requires deep insights into customer interactions, data, and processes which goes beyond the usual transactional-based customer-service. Big data initiatives have become a reality among many organisations today. With in-depth interactive discussions and case studies from experts across industries, this conference is designed to engage potential solutions to current emerging challenges in relevant industries.